Which Of The Following Statements About Service Parts Logistics Is False?
Warranty Management - Meaning and its Components
Warranty Management had been traditionally viewed past companies as a cost of doing business. The costs of warranty management were establish to be costing betwixt 4 to 5 percent of the total sales revenue of the company per annum and were considered to exist the cost of providing customer satisfaction and equally an opportunity to building client human relationship.
However over the final few years, many organizations have realized the underlying value that tin can be realized in this area. Today Warranty Management is considered to be a separate acquirement stream. The process of Warranty Management has evolved over a flow. The benchmarking of best practices have led to reduction in price of service delivery of parts with increase in customer satisfaction and an contained acquirement stream of warranty services.
What is Warranty ?
Warranty is a statement of balls or undertaking issued by the manufacturer of a product concerning the performance of the production and parts supplied by him by fashion of sale transaction to the customer, for a certain period equally stated in the Warranty Card accompanying the product. In other words, it is a performance guarantee for the production given by the manufacturer. In case of whatsoever poor operation due to the nonperformance of any part or defect in any office of the production, will be made good by the supplier/manufacturer with either replacement of the office or product or repair of the production.
Important Components of Warranty Management Arrangement
Warranty Management is today a carve up role of Service Parts Direction Stream in the organization. Service Parts Managers are P & L heads of their department and the entire business unit of measurement functions equally a profit center with its revenue and cost budget.
Service Parts Direction Squad
Service Parts Direction Teams and construction are the Service Back up Delivery owners and office as primary contact points with the customer. At the first level Service, back up teams comprise of Client Desk, which is the offset point contact for the customers to register the service request. Technicians and Engineers as forepart end site supports and second bespeak contacts to the customers. Parts Support Managers oversee the functioning of the operations and take responsibleness to close calls and for delivery performance.
Warranty Management and Claims Processing System
The unabridged business concern process and workflow management are driven by the Internet and e-commerce enabled system application that mostly consists of the following modules:
- Service Warranty Database and Tracker (Database information uploaded from Sales Module)
- Service Request Registration, authorization, service job ticket issue, chore ticket closure & Study functions.
- Parts procurement request, parts upshot authorization
- Parts Inventory Management, Purchase Order Direction, Repair Management, Vendor Management etc.
Logistics Service Direction and Parts Supply Concatenation Management processes are driven outside the above system, managed past 3PL service providers and Logistics teams.
SME Experts
Service Parts Teams are supported by a team of Subject Thing Experts. Escalation processes determine the nature of technical support required to be assigned and timelines for service issue closures.
Parts Procurement and Logistics
Parts Procurement and Logistics may be handled by a single department or by separate teams depending upon the book of business organisation and the management structure.
These functions manage parts procurement functions, inbound logistics, parts warehousing and distribution on the outbound cycle.
Reverse Logistics functions managed past the team involve - Parts collection, parts segregation, inventory holding of defective parts, parts repair, warranty replacement with OE manufacturer, Re-Export, and Waste product disposal or Scrapping functions.
Authorship/Referencing - About the Author(due south)
The article is Written By "Prachi Juneja" and Reviewed By Management Study Guide Content Team. MSG Content Team comprises experienced Faculty Member, Professionals and Discipline Thing Experts. We are a ISO 2001:2015 Certified Education Provider. To Know more, click on About Us. The utilize of this material is free for learning and education purpose. Please reference authorship of content used, including link(south) to ManagementStudyGuide.com and the content page url.
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